Terms of service
The general conditions of sale?!
Frankly, it's a bit long to read but we tried to make it easier for you to read with titles, paragraphs and well organized things.
If you have a question, we are sure that it will be even easier by using the Contact section.
And if not, know one thing is that Monsieur Bobber exists first and foremost to satisfy its customer. The simpler it is for you, the simpler it is for us. The more transparent it is for you, the happier we are. The happier everyone is, the more time we have to enjoy life and “ride Jacket upwind” 😉. Good reading !
The Monsieur Bobber Company (Brand: Monsieur Bobber), SIRET 81839287000015, having its registered office at 8 allée LEspagnol de Grimbry, 59290 Wasquehal, Hauts de France, France publisher of the site www.monsieurbobber.com
Anyone making a purchase on the site www.monsieurbobber.com
The Internet user declares to have the capacity to conclude this contract, that is to say to have the legal majority and not to be under guardianship.
The order by the customer implies irrevocable acceptance of these general conditions of sale.
The sales contract is subject to French law.
- Validity of offers
Our offers are only addressed to consumers who have a delivery address in countries where Monsieur Bobber ensures delivery via a transport provider.
The products presented on the site are valid within the limits of available stocks. In the event of a debit or receipt for the order of an unavailable item, Monsieur Bobber undertakes to reimburse the Customer within 15 working days. Monsieur Bobber undertakes to notify by e-mail the customer who has placed an order for an unavailable item.
- Presentation of the products
The products offered for sale are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the responsibility of Monsieur Bobber could not be engaged.
The photos representing our products have only an indicative value. These photos, like the texts illustrating the products, do not enter into the contractual field.
The prices presented on the website are final. They are indicated in euros including VAT (all taxes included including VAT) and governed by French law. They are guaranteed subject to typographical or printing errors. Please note that these prices are exclusive of the flat-rate contribution to postage and packaging, which remains the responsibility of the customer, except in the case of a promotional offer.
Prices may be modified at any time, without notice and in particular in the event of a change in tax or economic data. The articles will be invoiced on the basis of the rates in force at the time of the registration of the order.
- Payment terms
Products or services must be paid for in euros. The bank charges incurred by the payment, and whatever the terms, will be charged to the customer.
The delivered goods remain the property of Monsieur Bobber until receipt of payment. The transfer of risks takes place upon delivery of the goods.
The accepted means of payment are as follows:
- Bank card (BLUE CARD / VISA / MASTER CARD / AMERICAN EXPRESS) via secure payment provided by online payment specialist.
- Acceptance of offer
Any order implies express and irrevocable acceptance of the prices and descriptions of the products available for sale. The validation of the order by the Internet user implies acceptance of the general conditions of sale.
The invoice is sent to the e-mail address indicated when ordering. It is established in accordance with the tariff in force on the day the order is placed. Monsieur Bobber disclaims all liability for input errors.
At most, any order placed is prepared within 48 hours maximum. Please note, in the event of force majeure or high intensity of traffic of orders placed, this period may extend up to 72 hours. But be careful, our clothing workshop can take up to 10 days to manufacture your product. This deadline is given as an indication and remains subject to the actual receipt of payment. The shipments are then taken care of by a transport provider who provides transport to the delivery address indicated by the customer. Excluding specific communication in your basket, the delivery time is 14 days maximum.
All these deadlines are given as an indication. Exceeding these deadlines can in no way be held against Monsieur Bobber, nor give rise to a termination of the contract or to any compensation for damages.
Transport risks are the responsibility of the customer from the time they leave the warehouse. The customer must check the condition of the packaging and the conformity of the items delivered and immediately report to Monsieur Bobber any anomaly, if any. Any reservations are noted on the delivery note presented by the carrier and must be sent by e-mail to firstname.lastname@example.org
- Right to retract
If an article or several articles are not suitable, the Customer has a period of 30 days from the date of delivery of the goods, to exercise the right of withdrawal of his order. The stamp of the carrier or the date of the receipt of provision constitutes the starting date of this period. The return or cancellation may concern all or part of the order.
To return an item, here is the procedure to follow:
1/ Contact Monsieur Bobber via email@example.com, by adding in the subject of your email "RETURN + Order number"
2/ Pack your item to be returned as cleanly as possible by adding the return form. The return form is available on the monsieurbobber.com website.
3/ Send the package to the following address: LENER CORDIER / MR BOBBER, Return Service, 39 Rue de Merville, 59190 Hazebrouck, FRANCE
Return costs are the responsibility of the customer. Products that are damaged, returned incomplete, or soiled will not be taken back or refunded.
After the 30-day period, the items will not be taken back, exchanged or refunded.
- Obligation of the parties:
Monsieur Bobber, in the case of acceptance of an order, undertakes to sell and deliver to the customer the products ordered by the latter according to the methods specified above.
Monsieur Bobber undertakes to verify that the products comply with French regulations.
The customer undertakes to indicate to Monsieur Bobber an address to which delivery can be made. The provision of personal information (name, address, telephone, email, etc.) collected for the purpose of concluding the sales contract is mandatory. This information is essential for the processing and delivery of orders and the establishment of invoices. The lack of information leads to the non-validation of the order. In the event of an error in the provision of this information, Monsieur Bobber cannot be held responsible for the impossibility of delivering the product. In this case, the customer remains responsible for payment.
In the event of the provision of an incomplete address resulting in the impossibility of delivery by the transport provider, the customer must pay the delivery costs corresponding to the reshipment of his order.
- Personal data
The collection of the user's personal data is necessary to process the order. This information is strictly confidential and is only intended for the use of Monsieur Bobber.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, modify, rectify and delete personal data concerning you. If you wish to exercise this right, simply send us an email from the Contact page.
Monsieur Bobber reserves the right to collect data on the user by using cookies in order to improve the personalized service intended for the Internet user.
Monsieur Bobber cannot be held liable for inconveniences and damages relating to the use of the Internet network, such as a break in service, the presence of computer viruses or external intrusions or more generally any case qualified as force majeure by the courts.
The invalidity or inapplicability of one of the clauses of these general conditions of sale or of the special conditions will not affect the application or the validity of the other clauses of the general conditions of sale. This clause will then be replaced by the closest possible provision.
Ni Monsieur Bobber, nor the customer can be held liable in the event of non-performance of the contract resulting from a case of force majeure, in particular and without limitation in the event of war, riot, insurrection, interruption of transport, import problem, strike, shortage, fire, earthquake, storm, flood.
For any information, question or complaint the customer can send an email from the Contact page
- Legal Notice
8 Allee Lespgnol de Grimbry
OVH SAS, 2 rue Kellermann 59100 Roubaix
Photos designed exclusively for Monsieur Bobber.
- Applicable law and competent court
These general conditions are subject to French law. In the event of a dispute, the competent courts will be those of the place of the company's registered office, even in the event of a guarantee or multiple defendants.